Webinar recordings

Dr Tom Rose, Research Fellow at the University of Birmingham, discusses:

• the outline and purpose of the Annex SL Management System
• Requirements for BS ISO 7101:2023 Healthcare organisation management (the management system for quality in healthcare organisations)
• quality improvement in the NHS
• quality management in the NHS

Uploaded: 7/11/2024

In celebration of the World Quality Week theme 'Quality: from compliance to performance', this webinar addresses the critical need for organisations to strengthen their quality systems beyond traditional compliance-based approaches. Roxann Dawson guides participants through the intricacies of managing context, integrating governance, and effectively addressing risk and opportunity management.

Uploaded: 21/10/2024

In order to meet future Net Zero Targets, companies should have solid carbon accounting and reporting mechanisms in place. This is the first webinar in a series from the Sustainability SIG to inform and share good practices on the subject.

Uploaded: 26/09/2024

Zoi Kontodimou, the CQI West of Scotland Branch and CQI Sustainability SIG Chair, delivers a presentation discussing Key Quality Tools for Creating A Circular Economy. A circular economy aims to minimise waste and promote a sustainable use of natural resources through smarter product design, longer use, recycling and more, as well as regeneration in nature.

David Edwards, a Director of Managing for Quality (MfQ), delivers a presentation on Auditing ISO 19443 Specific Requirements for the application of ISO 9001:2015 by organisations in the supply chain of the nuclear energy sector supplying products and services important to nuclear safety (ITNS).

This presentation provides an overview of how to audit against ISO 19443, including the knowledge and experience that auditors need to audit effectively against the standard. It will also cover some of the common pitfalls and issues that auditors face when auditing against the standard.

This session introduces the new ISO/IEC 42001 standard for Artificial Intelligence Management Systems, and how such systems can benefit organisations who are considering using AI.

Jessica Plested (Managing Consultant, Quality at Shirley Parsons) presents the latest findings from the 2024 Quality Salary & Workforce Insights Report. This report covers essential insights on role satisfaction, average salaries, hybrid working, and the current market in general.

We live in a world full of targets with incentives, both positive and negative, to achieve them. Targets are seen as and imposed as a 'must achieve' thing in order to improve the organisation. But do targets help improve an organisation or are they at the root of unbridled waste and damage? Do they help with better service and higher quality, or do they cause more waste and frustration? Dr Kevan Leach of the CQI Deming Special Interest group (DemSig) lifts the lid on targets and their effect in organisations.

If you have worked in quality you'll likely be familiar with delivering bad, or at least unpopular, news. These conversations go with the territory. Paul Simpson, Director at S2a2s, uses public domain examples from the recent past as well as examples from personal experience to look at how we can deliver bad news in a better way.

Kevin Newey, Global Head of Quality at Graphcore and Chair of the CQI Greater Peterborough & Cambridge Branch, provides a practical guide to Large Language Models (LLMs) and Artificial Intelligence applications for Quality and Assurance professionals. This talk will be largely focused on Governance and Assurance.