Webinar recordings

A September 2022 webinar curated from the archives. In this North-Eastern network webinar, Kostas Panagiotou (Senior Quality Management Consultant, TQM Ltd) provides an exploration of business management systems in the context of digital transformation. He outlines critical success factors for integrating digital solutions effectively and provides insights into the future of quality management, emphasising the role of technology and the evolution towards Quality 4.0.

Uploaded: 22/04/2025

An April 2023 webinar curated from the archives. Benjamin Clifford (Quality Engineer, Disco Corporation) presents this Taiwan branch webinar on effective communication strategies in quality assurance. This session delves into overcoming language and cultural barriers, with a focus on the 'Four Misses of Information Exchange': miscommunication, misunderstanding, misinformation, and misrepresentation.

Uploaded: 22/04/2025

An April 2021 webinar curated from the archives. In this webinar from the Nuclear Special Interest Group, Perry Shard (Management System Integration Lead, John Sisk & Son Ltd) delves into the critical aspects of quality culture and behavioural quality in various industries, including construction and nuclear. The session explores the importance of embedding the right behaviours to drive quality outcomes, drawing on real-world examples and practical tools.

Uploaded: 15/04/2025

A June 2020 webinar curated from the archives. In this CQI webinar, Willy Vandenbrande explores the critical role of quality management in driving sustainability efforts across organisations. He delves into the intersection of quality and sustainability, emphasising the importance of integrating sustainability into existing quality practices rather than treating it as a separate initiative. Discover how quality professionals can lead the way in creating sustainable practices that align with long-term organisational goals and global sustainability objectives.

Uploaded: 15/04/2025

A March 2021 webinar curated from the archives. In this webinar from the Northern Ireland branch, Denis Leonard (Head of Integrated Management Systems, GRAHAM Group) explores the EFQM Innovation Lens and ISO 56002, two powerful frameworks designed to enhance organisational innovation. This session delves into how these models provide the structure and support needed to foster a culture of innovation, align strategic objectives, and drive impactful results. Learn from real-world examples and gain practical insights into leveraging these tools to create sustainable value and achieve excellence.

Uploaded: 15/04/2025

A March 2021 webinar curated from the archives.

Discover the transformative power of Layered Process Audits (LPAs) in this webinar led by Dr. David Scrimshire, Director at Tec Transnational Ltd. This session unveils the secrets to driving operational excellence and building a culture of quality within your organisation. Learn how LPAs empower teams to take ownership of quality through efficient, risk-based audits.

Uploaded: 08/04/2025

A June 2020 webinar curated from the archives. Garry Honey (Founder, Chiron Risk) focuses on the critical topic of managing uncertainty in both professional and personal contexts. He shares insights on how boards and organisations can navigate uncertainty effectively. You will gain practical strategies for reducing uncertainty, fostering creativity, and making informed decisions in rapidly changing environments.

Uploaded: 08/04/2025

A May 2024 webinar curated from the archives. In this Surrey and Sussex network webinar, Luke Higgins (Quality Process Manager, Bowers & Wilkins) provides a comprehensive explanation of how to effectively use fishbone diagrams to identify root causes and improve processes. He also explores the future of quality tools in the context of Quality 4.0.

Uploaded: 08/04/2025

In this webinar from the Deming SIG, Alan C Clark CQP FCQI explores a way of working the can deliver more distinctive offerings, including to innovate, that enables businesses and other organizations to differentiate themselves so enabling them to be sustainably successful. He introduces W Edwards Deming’s four-part System of Profound Knowledge to provide a more rounded view, which can transform organisations.

Uploaded: 31/03/2025

Creating a supportive workplace for menopause is essential for employee wellbeing, retention, quality and productivity. With the right awareness and action, organisations can foster an inclusive culture where everyone can thrive. In this Wolverhampton branch webinar, Deborah Garlick (CEO, Henpicked: Menopause in the Workplace) explores what menopause means for individuals and the workplace plus the practical steps employers can take to make a real difference.

Uploaded: 31/03/2025