Webinar recordings

Introducing to the industry for the first time the alignment of Governance, Risk, Assurance and Improvement (GRAI) as a framework.

The need for organisations to improve sustainable practices is becoming increasingly urgent. But how can effective governance help lead the way? In this webinar Roxann Dawson, Business Assurance Director, Avi Mortimer, Quality Manager, and Jonathan Bishop, Head of Management Systems, explore the key role of governance in coordinating and balancing businesses’ conflicting requirements, ensuring environmental impact is considered without compromising on the standard of products and services.

A webinar and discussion designed to consider how the quality management review can be made into the hottest management ticket of the year, focusing on the challenge of securing the desired leadership engagement with our ISO 9001:2015 required management review.

The CQI Integrated Management Special Interest Group (IMSIG) is proud to host a webinar on the integrated use of management system standards. In this interactive presentation, we will look at practical guidance on how to integrate requirements of multiple ISO standards into an organization’s management system, both effectively and efficiently.

The Scottish regional event based on the world quality day theme: creating customer value

Hosted by the Coventry branch, Mark Eydman, describes ways in which Customer Loyalty can be measured, understood, developed and leveraged to deserved business advantage.

Ian Stanbury will discuss how the Value Proposition Canvas and Business Model Canvas can be used as effective tools to explore and analyse the alignment of products and services with customer needs and expectations - a fundamental requirement of ISO 9001.

How to create customer value in your organisation

Peter Leeson talks about Orchestrated Knowledge & Vitruvian quality

Alexander Woods (CQI Policy Manager) will give a talk regarding the CQI's involvement in the development and progression of standards.