CQI Webinar Recordings

Jessica Plested (Managing Consultant, Quality at Shirley Parsons) presents the latest findings from the 2024 Quality Salary & Workforce Insights Report. This report covers essential insights on role satisfaction, average salaries, hybrid working, and the current market in general.

This presentation by Pat Chapman-Pincher gives an insight into how organisations should be researching and thinking about technological factors that will affect business in the future. Artificial Intelligence in particular has the potential to give an organisation an amazing tool set, if it's approached in the right way. Pat will provide an understanding of the threats and opportunities of AI.

The CQI Integrated Management Special Interest Group (IMSIG) is proud to host a webinar on the integrated use of management system standards. In this interactive presentation, we will look at practical guidance on how to integrate requirements of multiple ISO standards into an organization’s management system, both effectively and efficiently.

The Scottish regional event based on the world quality day theme: creating customer value

Hosted by the Coventry branch, Mark Eydman, describes ways in which Customer Loyalty can be measured, understood, developed and leveraged to deserved business advantage.

Ian Stanbury will discuss how the Value Proposition Canvas and Business Model Canvas can be used as effective tools to explore and analyse the alignment of products and services with customer needs and expectations - a fundamental requirement of ISO 9001.

How to create customer value in your organisation

Peter Leeson talks about Orchestrated Knowledge & Vitruvian quality

Alexander Woods (CQI Policy Manager) will give a talk regarding the CQI's involvement in the development and progression of standards.

This webinar was hosted by Jayet Moon, a Project Management Institute Certified Risk Management Professional. Jayet has covered topics such as, definitions of risk and uncertainty and risk based thinking and organisational goals.