All Courses

In this insightful interview, Catherine Chevauche, the Circular Economy Director at Veolia, explores how circular economy principles are revolutionising waste, water, and energy management. Learn how ISO standards and collaborative efforts are transforming global industries, enhancing resource efficiency, and aligning with quality management for a sustainable future. Essential listening for quality professionals.

Uploaded: 03/10/2024

In order to meet future Net Zero Targets, companies should have solid carbon accounting and reporting mechanisms in place. This is the first webinar in a series from the Sustainability SIG to inform and share good practices on the subject.

Uploaded: 26/09/2024

This 1 hour CQI e-learning course is designed to provide quality professionals with a solid foundation and understanding of the dynamic relationship between assurance and AI implementation. This course explores how assurance can effectively guide and support the ethical and responsible adoption of AI technologies. It covers key aspects of AI, including its risks, benefits, and ethical considerations, to help you navigate and implement AI responsibly in your organisation.

Uploaded: 19/09/2024

David Anderson CQP FCQI, Director of Business Assurance, Quality, and Systems at BAM Nuttall, shares insights into fostering a quality-driven culture across diverse sectors.

Drawing from 35 years of experience, Anderson emphasises the importance of collaborative leadership, embracing variability, and viewing quality as an enabler rather than a policing function. He also highlights the critical role of digitalisation and AI, as well as the need for quality professionals to develop stronger people skills, ensuring continuous improvement in large-scale infrastructure projects.

Explore the transformative impact AI is having on quality practices in our interview with Julie Dawson, Yoti's Chief Regulatory Officer. In this interview Julie explains how ethical AI integration, digital identity, and regulatory frameworks are reshaping the future; demanding a blend of innovation, responsibility, and strategic foresight from quality professionals.

Zoi Kontodimou, the CQI West of Scotland Branch and CQI Sustainability SIG Chair, delivers a presentation discussing Key Quality Tools for Creating A Circular Economy. A circular economy aims to minimise waste and promote a sustainable use of natural resources through smarter product design, longer use, recycling and more, as well as regeneration in nature.

David Edwards, a Director of Managing for Quality (MfQ), delivers a presentation on Auditing ISO 19443 Specific Requirements for the application of ISO 9001:2015 by organisations in the supply chain of the nuclear energy sector supplying products and services important to nuclear safety (ITNS).

This presentation provides an overview of how to audit against ISO 19443, including the knowledge and experience that auditors need to audit effectively against the standard. It will also cover some of the common pitfalls and issues that auditors face when auditing against the standard.

This session introduces the new ISO/IEC 42001 standard for Artificial Intelligence Management Systems, and how such systems can benefit organisations who are considering using AI.

Jessica Plested (Managing Consultant, Quality at Shirley Parsons) presents the latest findings from the 2024 Quality Salary & Workforce Insights Report. This report covers essential insights on role satisfaction, average salaries, hybrid working, and the current market in general.

We live in a world full of targets with incentives, both positive and negative, to achieve them. Targets are seen as and imposed as a 'must achieve' thing in order to improve the organisation. But do targets help improve an organisation or are they at the root of unbridled waste and damage? Do they help with better service and higher quality, or do they cause more waste and frustration? Dr Kevan Leach of the CQI Deming Special Interest group (DemSig) lifts the lid on targets and their effect in organisations.

If you have worked in quality you'll likely be familiar with delivering bad, or at least unpopular, news. These conversations go with the territory. Paul Simpson, Director at S2a2s, uses public domain examples from the recent past as well as examples from personal experience to look at how we can deliver bad news in a better way.

Kevin Newey, Global Head of Quality at Graphcore and Chair of the CQI Greater Peterborough & Cambridge Branch, provides a practical guide to Large Language Models (LLMs) and Artificial Intelligence applications for Quality and Assurance professionals. This talk will be largely focused on Governance and Assurance.