Session outline:
This Deming Network webinar explores why well-intentioned organisational systems can fail employees and how to rethink accepted norms to improve performance and outcomes.
Using examples and applying principles taught by Dr Deming, it encourages you to consider what accepted norms deserve further thought on new approaches. Most organisations want to do the right thing - so why do so many of the systems they rely on produce the opposite of what they intend? This webinar brings together human factors, quality management, and Deming thinking to explore what it really takes to build an organisation that performs well under pressure and improves over time.
Creator: CQI (Uploaded 7 May 2026)
Date of recording: 28 April 2026
Duration: 40 minutes
Price: Members – free, Non-members – £10