Webinar recordings

A March 2021 webinar curated from the archives. In this webinar from the Northern Ireland branch, Denis Leonard (Head of Integrated Management Systems, GRAHAM Group) explores the EFQM Innovation Lens and ISO 56002, two powerful frameworks designed to enhance organisational innovation. This session delves into how these models provide the structure and support needed to foster a culture of innovation, align strategic objectives, and drive impactful results. Learn from real-world examples and gain practical insights into leveraging these tools to create sustainable value and achieve excellence.

Uploaded: 15/04/2025

A June 2020 webinar curated from the archives. Garry Honey (Founder, Chiron Risk) focuses on the critical topic of managing uncertainty in both professional and personal contexts. He shares insights on how boards and organisations can navigate uncertainty effectively. You will gain practical strategies for reducing uncertainty, fostering creativity, and making informed decisions in rapidly changing environments.

Uploaded: 08/04/2025

A March 2021 webinar curated from the archives.

Discover the transformative power of Layered Process Audits (LPAs) in this webinar led by Dr. David Scrimshire, Director at Tec Transnational Ltd. This session unveils the secrets to driving operational excellence and building a culture of quality within your organisation. Learn how LPAs empower teams to take ownership of quality through efficient, risk-based audits.

Uploaded: 08/04/2025

A May 2024 webinar curated from the archives. In this Surrey and Sussex network webinar, Luke Higgins (Quality Process Manager, Bowers & Wilkins) provides a comprehensive explanation of how to effectively use fishbone diagrams to identify root causes and improve processes. He also explores the future of quality tools in the context of Quality 4.0.

Uploaded: 08/04/2025

Creating a supportive workplace for menopause is essential for employee wellbeing, retention, quality and productivity. With the right awareness and action, organisations can foster an inclusive culture where everyone can thrive. In this Wolverhampton branch webinar, Deborah Garlick (CEO, Henpicked: Menopause in the Workplace) explores what menopause means for individuals and the workplace plus the practical steps employers can take to make a real difference.

Uploaded: 31/03/2025

In this webinar from the Deming SIG, Alan C Clark CQP FCQI explores a way of working the can deliver more distinctive offerings, including to innovate, that enables businesses and other organizations to differentiate themselves so enabling them to be sustainably successful. He introduces W Edwards Deming’s four-part System of Profound Knowledge to provide a more rounded view, which can transform organisations.

Uploaded: 31/03/2025

Proficiency testing (PT) is a method used to externally assess the competence and quality of testing or measurement activities utilised in laboratories or other organisations. This webinar discusses the principles of PT and how the introduction of a digital management system can reduce risks to accreditation and approvals.

Uploaded: 25/02/2025

A collaboration between the Pharmaceutical Quality Group (PQG) and the Audit SIG, this session includes presentations on experiences of self-inspection (internal) audits in the pharmaceutical industry, including the Management of Corporate Risk and Practical Implementation.

Uploaded: 18/02/2025

This webinar is for everyone who works with, facilitates, and influences individuals without direct authority. Sally Twisleton describes what coaching and mentoring are, and how to use these techniques to your advantage as a Quality Professional. She covers the core personal skills required, give examples of what does and doesn’t work and share top tips as takeaways.

Uploaded: 11/02/2025

Ian Stanbury CQP FCQI discusses how Quality Professionals can collaborate with those in roles not typically associated with quality. Using the context of the CQI Strategy and the Leadership competence area in the Profession Map, he will highlight the benefits of engaging with these roles to better serve customers and stakeholders.

Uploaded: 11/02/2025