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The psychology of mistakes (and how to stop them happening)

Session outline: A critical role for Quality Professionals is in reducing waste and failure, and a classic tool for this is Poka Yoke. Such mistake-proofing work is often based in examination of the work environment and making simple physical changes to prevent errors ever occurring. The webinar builds on these principles by examining how mistakes happen in the brain. From this, mistake-prone situations can better be identified and practical error-proofing designed.

Creator: CQI (Uploaded 26 November 2024)

Date of recording: 12 November 2024

Duration: 52 minutes

Price: Members – free, Non-members – £10

David Straker is a consultant, educator, coach and author in business and personal change. Qualified and with equipped with extensive business experience, David balances a deep understanding of people and processes with pragmatic application. David is a member of the CQI Integrated Management Special Interest Group.

Price: £10.00
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