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The Human Side of Quality: People and Performance

Session outline: 

This webinar from the CQI Caribbean Network dives into a bold new perspective: that the most powerful lever for quality transformation isn’t technology or process, it’s people. Explore how human engagement, empowerment, and collaboration can drive meaningful and sustainable improvements in quality. Learn how organisations can move beyond a compliance mindset to create a culture of creativity, ownership, and performance excellence.

Key takeaways:

  • Understand why people - not just processes - are the key to quality transformation
  • Learn strategies to foster engagement and ownership across teams
  • Discover how a human-first approach can lead to higher performance and innovation

Creator: CQI (Uploaded 19 November 2025)

Date of recording: 10 November 2025

Duration: 31 minutes

Price: Members – free, Non-members – £10

Susan Samaroo (CQP MCQI) is Group QHSE Manager at Precision Group, where she leads quality, health, safety, and environmental systems across the energy and engineering sector. With over a decade of experience in building integrated management systems, coaching teams, and driving cultural transformation, Susan is passionate about reframing quality as a people-driven discipline.

She currently serves as Chair of the CQI Caribbean Network and Vice Chair of ASQ’s NextGen Quality Management Division, where she actively mentors emerging professionals and champions cross-functional collaboration. A John Maxwell Certified Coach, Speaker, and DISC Consultant, she blends leadership development with quality practice to empower professionals to think differently about compliance, culture, and customer trust.

Susan has spoken at international conferences including ISO 9000 World and ASQ Rochester, and is committed to shaping the next generation of quality leaders through mentoring, thought leadership, and research.

Price: £10.00
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