All Courses

A February 2023 webinar curated from the CQI archives.In this CQI Yorkshire Branch webinar, James Pink provides advice to those at the receiving end of the audit process, giving tips on how to prepare your organisation and its personnel so that they are ready to be audited, even unannounced.

Uploaded: 17/01/2025

An April 2023 webinar curated from the CQI archives.In a world where social sustainability is blurred by carbon tunnel vision, it is becoming increasingly important to ensure nobody is left behind. During this excerpt from a Sustainability SIG event, Amanda McKay shares good practices on how to support marginalised groups in the workplace.

Uploaded: 14/01/2025

During this CQI Wolverhampton branch webinar, Gihan Azab provides an insight into emotional intelligence. This is a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges and use emotional information in an effective and meaningful way.

Uploaded: 14/01/2025

In this Caribbean branch webinar, Crystal Johnson explains the intricacies of leveraging AI to enhance process flows, improve management practices, and achieve superior outcomes. You will gain actionable insights into the integration of AI with change management strategies, helping them to better navigate the complexities of digital transformation.

Uploaded: 14/01/2025

In this webinar, Glenroy London explores strategies to enhance the resilience of quality management systems, drive innovation, and manage human factors relevant to improving quality, managing bias and fostering agility in business operations across the Caribbean. Glenroy shares insights on include building resilient quality management frameworks, leveraging technology and innovation for quality assurance, identifying and addressing bias and more.

Uploaded: 13/01/2025

In this CQI Cumbria Branch webinar, Mark Ogden from Sellafield Ltd gives a presentation on all things metrology. This webinar is a great opportunity to enhance your knowledge on metrology from a subject matter expert who has worked primarily in the Aerospace industry in various locations around the world, overseeing all metrology and calibration across a range of Airbus aircrafts.

Uploaded: 13/01/2025

Indus Towers, the world's largest Telecom Tower company was the 229th company globally to have received the Deming Prize in 2018. Uday Mahajan, had the opportunity to lead the 8-year journey for the organization. In this webinar, he shares snippets of how they went about doing that. He touches upon various aspects of the journey starting with why they chose the TQM adoption journey for the Deming Prize. Uday will also discuss the how challenges were overcome on driving initiatives and applying TQM concepts across the organisation, and how the organisation prepared for the assessments.

Uploaded: 13/01/2025

A September 2023 webinar curated from the CQI archives.This webinar highlights the scope of the many practical benefits of psychology for the Quality Professional, then focuses on the 'Leadership' aspect of the CQI’s Profession Map and the difficult role of being the ‘Quality Conscience’.

Uploaded: 06/01/2025

In the first episode of the CQI's Knowledge Online podcast, technology consultant Dr Jeffrey Funk discusses the real-world impact of AI and robotics on quality and change management. He critiques overhyped expectations, highlights slow technology diffusion, and stresses the importance of applying statistical rigour and process-oriented strategies for meaningful advancements.

Uploaded: 19/12/2024

Many view quality as merely compliance with processes and standards. However, quality means delivering customers’ expectations and performance excellence, which ultimately adds more value to our societies. As we navigate an increasingly volatile and uncertain world, proactive integration of quality and risk is essential to ensure better decisions and sustainable outcomes. This session focuses on:

• current performance challenges and future risks;
• the necessity of integrating quality and risk; and
• strategies for quality managers to proactively address risks and ensure lasting excellence.

Uploaded: 13/12/2024

In one of our most well-attended and highly-rated webinars of 2024, Chris Achillea FCQI, HSEQ Director at Sodexo, explores the vital role of human connection in the workplace.

In today’s evolving employment landscape, traditional office culture has shifted significantly. With remote working and cross-site collaboration now commonplace, opportunities to connect with colleagues on a personal level are becoming increasingly rare. However, understanding what drives and motivates people remains essential for productivity, stakeholder management, and achieving success.

During this session, Chris discusses the importance of getting to know your colleagues, shares practical tips for breaking the ice, and explain why humanising the people behind the profession is more important than ever. This webinar is a valuable opportunity to learn how fostering stronger relationships can benefit you and your team in creating a more connected and effective workplace.

Uploaded: 04/12/2024

The CQI Integrated Management Special Interest Group explores how integrated management can support how to streamline compliance to maximise performance. Members of the committee share their experiences and knowledge followed by a Q&A session.

Uploaded: 26/11/2024