Quality Live 2025 Complete Conference Bundle

Keynote: A Manifesto for 'Open Regulation' – Prof. Michael Mainelli

Speaker information: Professor Michael Mainelli is a renowned economist and business leader. Michael served as Lord Mayor of London from 2023-24 and as an international ambassador for the UK’s professional & financial services sector. In 1994, he co-founded Z/Yen, a leading commercial think tank known for its work in promoting innovation and green finance via its Global Financial Centres, Smart Centres, and Global Green Finance indices.

Michael has advised governments worldwide and held senior roles at BDO Binder Hamlyn, Deutsche Morgan Grenfell, and the UK Ministry of Defence. He is President of the London Chamber of Commerce and Industry (LCCI). He is an Honorary Bencher of Middle Temple and a non-executive director at the United Kingdom Accreditation Service. A dedicated civic leader, Michael serves as Alderman for Broad Street Ward and is also an award-winning author. His charitable work focuses on sustainability, education, and social care.

Rethinking Audit: Compliance to Performance

Session information: Powered by automation and analytics, auditors have more tools than ever at their disposal. This session reimagines auditing: how we do it, why we do it and the strategic value it offers.

Speaker information: Ian Mitchell, Group CEO, DeepFathom

AI in Quality: Promises and Practicalities

Session information: AI promises a step change in the quality of products and services and how that is achieved. In recent years, this promise has started to be realised. This session surfaces real life applications but also surfaces the practical challenges in implementing AI for managing and improving quality.

Speaker information: Graham Upton, Technology & Innovation Director and Chief Architect Intelligent Industry, Capgemini

Rethinking Quality: Everything Data

Session information: Quality management has evolved to meet the changing nature of organisations and technology. This session brings that evolution up to date with industry 4.0 technologies and a new 'everything data’ approach to managing and improving quality.

Speaker information: John Oakland, Chairman, Oakland Group

Managing the Quality of AI: Navigating the Global Regulatory and Standards Landscape

Session information: Learn about evolving international AI standards landscape, how AI standards aim to help, new skills required to assess AI, and the different approaches to AI quality globally.

Speaker information: Adam Smith, Chair, Artificial Intelligence Quality Infrastructure (AIQI) Consortium; Tim McGarr, AI Market Development Lead (Regulatory Services), BSI

Sustainable Supply Chains: Beyond the Final Product

Session information: Balancing product quality with sustainability has never been more critical. Reducing waste while preserving consumer appeal is essential, and environmental, social, and governance (ESG) considerations must be integrated across the entire supply chain—not just in the final product. This session takes insights from the fashion industry, and offers practical tools that can be applied across any supply chain.

Speaker information: Pauline Bremner, Associate Professor

Rethinking Risk: Unlocking Long-Term Value

Session information: Helping organisations understand and mitigate quality risk has always been core to quality management. In the session the panel will examine how organisations and quality practitioners should be approaching risk in the modern context, consider risk blind spots and look at the balance between appetite and innovation.

Speaker information: Nina Abbassi, Director, Abbassi Ltd; Tony Blanch, Quality and Business Improvement Director, Network Rail; Stephen Smith, Co-Founder, Practical QA/RA

Quality Professionals as Heroes of AI Digital Transformation

Session information: AI promises radical improvements in efficiency, adaptability, and competitive edge, but AI also introduces significant risks to organisations and individuals. Can quality professionals be uniquely positioned to use quality competencies? This panel discussion session uses experience and research in AI deployments to identify to challenges and opportunities of AI and debate if and how quality professionals could use quality competencies such as context, leadership, improvement and governance to maximise the impact and reduce the risks of AI.

Speaker information: John-Paul Danaee, Co-Founder, Equitably.AI; Richard Corderoy, CEO, Oakland; Rashid Adam, COO, Findlay Park; Simon Bollans, Partner, Stephenson Harwood

Rethinking Public Sector Transformation

Session information: Success in the public sector hinges on embracing at pace simplification, agility, innovation, continuous learning, and employee empowerment. This session shines the spotlight on how the UK MOD Defence Equipment and Support is using quality management to shift the dial on public service delivery.

Speaker information: Tina Mason, Deputy Director - Head of Oversight (Process, Risk and Assurance), Defence Equipment & Support

Quality Professionals as a Strategic Force

Session information: The world changed radically since the turn of the 20th century requiring organisations to adapt at pace. Meanwhile the world of quality management has, until now, carried on doing what it has always done. This session outlines emerging insight into how the increase in research into quality over the past 10 years is providing the basis for quality management and quality practitioners to come out of shadows and shift from operational necessity to a strategic force for sustainable, competitive performance.

Speaker information: Mike Turner, Head of Research Innovation, Chartered Quality Institute

Crafting a No Defects Culture at Shell

Session information: Learn how Shell’s vision of 'No Defects', drives continuous improvement across all projects and their supply chain, ingraining a Quality Everyday mindset and a steep reduction in defects eliminating recurrence while driving transparency on performance and reducing costs attributed to poor quality.

Speaker information: Luisa Swanston, Shell

Dictating Quality: Navigating Populism in 2025

Session information: In 2024 half the world’s population voted in elections many voting for what has variously been described as populist, right-wing and authoritarian governments. This session explores the underlying personal, social and commercial forces that have led to this and what these changes this mean for managing and improving quality when management styles revert to command and control, when the cultures clash, when decisions are no longer made based on evidence, and when the struggling rules-based order compromises markets and supply chains.

Speaker information: David Straker, Director, Changing Minds

Crafting Digital Transformation in Healthcare

Session information: Netcare Ltd.'s International Quality Award winning CareOn project revolutionised the way healthcare is provided across South Africa, and increasingly the globe. Transitioning from a paper-based medical records system to a digital-first approach for key stakeholders relied on significant technical innovation and fostering new skills across thousands of end users. Hear how Quality 4.0 principles informed this digital transformation project, and what lessons were learned along the way.

Speaker information: Gerhard Weiss, Director: Systems Integration and Projects, Netcare

Positioning the Quality Function: Quality Leaders Panel

Session information: Strategic asset or back office? Compliance force or performance enablers? This session examines how quality leaders are positing their function within their organisations’ contexts and strategies to create value, and what skills and capabilities will be crucial for their teams over the coming decade.

Speaker information: Andy Maher, Quality Director, BAE Systems; Anar Malikov, Founder, TCS; Dan Kent, Vice President, Operational Development, Element Materials Technology; Judith Ward, Technical Director Quality Health and Safety, Mott Macdonald

Rethinking Improvement: Navigating a Volatile World

Session information: Operational excellence has been described as a journey. In a fragile and unpredictable world, short term tactics can trump long term strategy. This panel discussion examines how business improvement and operational excellence teams should be navigating the current climate. This session is delivered in partnership with the British Quality Foundation.

Speaker information: Samantha Canham, Senior Continuous Improvement Manager, Curry's Customer Repair Centre; Nigel Richardson, Managing Director, Adapt and Exceed Ltd; Matt Sims, Leadership, Change, Transformation & Operational Excellence, Ever-So-Lean