Session outline:
In this North-Eastern network webinar, Kostas Panagiotou (Senior Quality Management Consultant, TQM Ltd) provides an exploration of business management systems in the context of digital transformation. He outlines critical success factors for integrating digital solutions effectively and provides insights into the future of quality management, emphasising the role of technology and the evolution towards Quality 4.0.
Key areas covered:
- Defining problems accurately and assessing business management system maturity
- Enabling process improvements through integration, and ensuring successful and sustained implementation
- Common challenges organisations face during digital transformation projects
- Case studies on CRM and asset management system implementations
Creator: CQI (Uploaded 22 April 2025)
Date of recording: September 2022
Duration: 34 minutes
Price: Members – free, Non-members – £10