Session outline:
Benjamin Clifford (Quality Engineer, Disco Corporation) presents this Taiwan branch webinar on effective communication strategies in quality assurance. This session delves into overcoming language and cultural barriers, with a focus on the 'Four Misses of Information Exchange': miscommunication, misunderstanding, misinformation, and misrepresentation.
Key areas covered:
- Practical methods, such as the 'Two-Point Communication Method'
- How corporate culture, systems, and innovative tools can foster better communication and prevent quality issues.
- Actionable advice to improve your organization's communication and quality management practices.
Creator: CQI (Uploaded 22 April 2025)
Date of recording: April 2023
Duration: 52 minutes
Price: Members – free, Non-members – £10