All Courses

In the first episode of the CQI's Knowledge Online podcast, technology consultant Dr Jeffrey Funk discusses the real-world impact of AI and robotics on quality and change management. He critiques overhyped expectations, highlights slow technology diffusion, and stresses the importance of applying statistical rigour and process-oriented strategies for meaningful advancements.

Uploaded: 19/12/2024

Many view quality as merely compliance with processes and standards. However, quality means delivering customers’ expectations and performance excellence, which ultimately adds more value to our societies. As we navigate an increasingly volatile and uncertain world, proactive integration of quality and risk is essential to ensure better decisions and sustainable outcomes. This session focuses on:

• current performance challenges and future risks;
• the necessity of integrating quality and risk; and
• strategies for quality managers to proactively address risks and ensure lasting excellence.

Uploaded: 13/12/2024

In one of our most well-attended and highly-rated webinars of 2024, Chris Achillea FCQI, HSEQ Director at Sodexo, explores the vital role of human connection in the workplace.

In today’s evolving employment landscape, traditional office culture has shifted significantly. With remote working and cross-site collaboration now commonplace, opportunities to connect with colleagues on a personal level are becoming increasingly rare. However, understanding what drives and motivates people remains essential for productivity, stakeholder management, and achieving success.

During this session, Chris discusses the importance of getting to know your colleagues, shares practical tips for breaking the ice, and explain why humanising the people behind the profession is more important than ever. This webinar is a valuable opportunity to learn how fostering stronger relationships can benefit you and your team in creating a more connected and effective workplace.

Uploaded: 04/12/2024

Japan is renowned for its commitment to quality, in both the personal and professional environments. This commitment goes beyond mere performance, it underpins the very fabric of the nation's culture and ethos. Quality, in the Japanese context, is derived from a complex interweaving of cultural, social and individual values.

In this webinar, Rasoul Aivazi and Richard Brett will explore this unconscious cultural influence on quality in Japan, and examine how embracing this quality culture can unleash professional success.

Uploaded: 26/11/2024

The CQI Integrated Management Special Interest Group explores how integrated management can support how to streamline compliance to maximise performance. Members of the committee share their experiences and knowledge followed by a Q&A session.

Uploaded: 26/11/2024

This presentation from the CQI Yorkshire branch covers:

• An insight into the International Standards Organisation (ISO) and its vision for the future of the organisation
• How this vision relates to the UN Sustainable Development Goals
• What it means for ISO and ISO standards
• What changes are happening to ISO Management system standards effective from 2025

Uploaded: 26/11/2024

Ken Turley of the CQI Surrey & Sussex branch presents an introduction to good manufacturing practice (GMP) and explores how it aligns to quality standards.

Uploaded: 26/11/2024

A critical role for Quality Professionals is in reducing waste and failure, and a classic tool for this is Poka Yoke. Such mistake-proofing work is often based in examination of the work environment and making simple physical changes to prevent errors ever occurring. The webinar builds on these principles by examining how mistakes happen in the brain. From this, mistake-prone situations can better be identified and practical error-proofing designed.

Uploaded: 26/11/2024

This event focuses on learning and communication of systems thinking for practitioners, decision-makers and executives, and the essay in the booklet 'Opening the box’, created by SCiO. The team worked on an initiative to explore how we communicate systems thinking, its benefits and impact, so the session explores the message behind their essay.

'Opening the box' invites you to delve into the realms of systems thinking, by exploring four layers of ‘systems’: parts and wholes, nascent development, coherence, and metamorphosis. This is for those who may not believe that they use systems thinking, but already consider relationships and connections in situations, those who wish to learn who are seeking a place to start, or those already practicing systems thinking looking for a different ‘take’ on the discipline.

Uploaded: 26/11/2024

Dr Tom Rose, Research Fellow at the University of Birmingham, discusses:

• the outline and purpose of the Annex SL Management System
• Requirements for BS ISO 7101:2023 Healthcare organisation management (the management system for quality in healthcare organisations)
• quality improvement in the NHS
• quality management in the NHS

Uploaded: 7/11/2024

This bundle includes all four issues of Quality World from 2025.

The Quality World Winter 2025 issue will be available on 26 March 2025. On this date, the magazine will be made available in the Quality Learning Hub for members who have added the course, or non-members who have purchased.

You can purchase or add to the Quality Learning Hub now and receive an email notification when the issue is ready to view.