Individual sessions

In this keynote session from Quality Live 2024, Dr Ruth Hartley discusses the influence of culture on behaviour.

She explores how culture is created and how the mindsets that people have influence decisions and actions. She looks at the distinctions between organisational culture and quality culture, and questions if it's possible to have a one-size-fits-all approach to achieving the behaviours we need within organisations.

This panel discusses how organisations across different sectors – aerospace, construction, and nuclear – set the tone for delivering quality, safe, compliant products and services. Each of these sectors provide critical value for society with severe consequences of failure. This session examines how organisations and sectors develop the right cultures and behaviours, while navigating strict compliance, high consequence of failure and often complex and increasingly fragile supply chains.

Quality is managed and improved in the wider business. The quality function exists to help the wider organisation work together to deliver and improve what - and how - it delivers value to customers and stakeholders. This panel session will discuss the extent to which quality functions are viewed as supporting appropriate cultures and capabilities within their organisations and how quality professionals should be approaching this.

This session explores the culture of leadership – creating different leadership styles, embracing diversity, inclusion, and collaboration, and most importantly, understanding what makes those that you work with tick, in order to enhance productivity and achieve common goals.

In this keynote session, Julie Dawson provides an industry view of the value and risk associated with AI. Julie examines how organisations should approach navigating policy and regulation while creating strategic value for organisations and customers.

Our panel of industry, quality professional, standards and conformity assessment experts examines the extent to which AI can be regulated and the role of voluntary conformity assessment, including the new ISO 42001 standard. The panel discusses what challenges lie ahead as society designs lines of defence to mitigate risk, while releasing the benefits of AI at pace.

In this session, we hear from expert practitioners outlining how AI has been adopted in the construction and rail industries. These case studies demonstrate how AI has helped manage and improve quality and performance shaping the direction of travel for the future.

This session examines how professionals should be thinking about AI within their domains of expertise and scopes of activity. In this session, we discuss the opportunity AI presents for continuous improvement, and how to use it responsibly and securely within your organisation.

CQI surveys have highlighted the ongoing challenge of attracting new talent into the quality profession. This is part of a wider skills problem impacting many other professional domains, made more difficult by the need to attract more diverse skill sets and backgrounds into quality as we deal with digital and sustainability agendas. In this session, our panel considers progress in terms of making quality management an aspirational career choice, what works, and what is still left to do.

If quality is everyone’s business, everyone needs some level of competence in quality management principles, methods, and tools. This session examines why and how quality professionals can help develop competence and capability to manage and improve the quality of product, service and process in the wider organisation.