Individual sessions

In 2024 half the world’s population voted in elections many voting for what has variously been described as populist, right-wing and authoritarian governments. This session explores the underlying personal, social and commercial forces that have led to this and what these changes this mean for managing and improving quality when management styles revert to command and control, when the cultures clash, when decisions are no longer made based on evidence, and when the struggling rules-based order compromises markets and supply chains

Recorded at Quality Live 2025, 19 June 2025.

Netcare Ltd.'s International Quality Award winning CareOn project revolutionised the way healthcare is provided across South Africa, and increasingly the globe. Transitioning from a paper-based medical records system to a digital-first approach for key stakeholders relied on significant technical innovation and fostering new skills across thousands of end users. Hear how Quality 4.0 principles informed this digital transformation project, and what lessons were learned along the way.

Recorded at Quality Live 2025, 19 June 2025.

Operational excellence has been described as a journey. In a fragile and unpredictable world, short term tactics can trump long term strategy. This panel discussion examines how business improvement and operational excellence teams should be navigating the current climate. This sessions is being delivered in partnership with the British Quality Foundation.

Recorded at Quality Live 2025, 19 June 2025.

Strategic asset or back office? Compliance force or performance enablers? This session examines how quality leaders are positing their function within their organisations’ contexts and strategies to create value, and what skills and capabilities will be crucial for their teams over the coming decade.

Recorded at Quality Live 2025, 19 June 2025.