Crafting a 'No Defects' Culture at Shell (Quality Live 2025)

Session information: Learn how Shell’s vision of 'No Defects', drives continuous improvement across all projects and their supply chain, ingraining a Quality Everyday mindset and a steep reduction in defects eliminating recurrence while driving transparency on performance and reducing costs attributed to poor quality.

Speaker information:

Luisa Swanston, Shell

Luisa Swanston is a chemical engineer with 32 years of experience in Shell. Her diverse career spans commercial sales, marketing and business roles in Chemicals, Lubricants, and Contracting and Procurement. Since 2018,Luisa has focused her career on quality management, currently overseeing global vendor approval process and quality standards for supply chain contracts. With an unique perspective from local to global roles, Luisa is passionate about sharing her extensive knowledge in quality management to drive industry-wide excellence.

Duration: 27 minutes

Price: CQI/IRCA members: £15, Non-members: £20

Interested in all Quality Live 2025 sessions?

Take advantage of the full Quality Live 2025 experience with the Complete Conference Bundle – get access to every sessions* and save up to £31. This exclusive offer also includes a bonus recording of Professor Michael Mainelli’s keynote speech, available only through this bundle and not sold separately.

*'Going Beyond: Where Do Paradigm Shifts Lead Quality Management?' is not available due to the interactive format of the session.

Price: £20.00
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