Session information: The world changed radically since the turn of the 20th century requiring organisations to adapt at pace. Meanwhile the world of quality management has, until now, carried on doing what it has always done. This session outlines emerging insight into how the increase in research into quality over the past 10 years is providing the basis for quality management and quality practitioners to come out of shadows and shift from operational necessity to a strategic force for sustainable, competitive performance.
Speaker information:
Mike Turner, Head of Research Innovation, Chartered Quality Institute
Mike is an experienced quality and operations professional with 40 years’ experience in business and consulting. After graduating from university, Mike began a career in operations and general management, gaining experience in a number of UK and US-based multinational organisations. During this period, Mike led the implementation of organisational change, Lean Six Sigma continuous improvement, and business process improvement programmes. As an expert in quality and operations management, Mike has run long-term assignments in a range of large global manufacturing, service and public sector organisations. He is a regular speaker on management issues, and an author of e-books, print books, papers and articles. He has a first degree in Engineering and a postgraduate MBA. Mike is also proud to be a Chartered Quality Professional and has served on the Board of Trustees of the CQI. He was a founder member of the Oakland Institute for Business Research and Education and has won an award for his research work.
Duration: 25 minutes
Price: CQI/IRCA members: £15, Non-members: £20