The Federal Authority for Identity, Citizenship, Customer and Port Security (ICP) are finalists in the digital innovation category for the 2024 International Quality Awards for their development of the Citizen Access Smart App which has enabled citizens of the UAE to efficiently, and reliably, access over 100 government services online.
We speak to Yousef Al Hammadi, Director of the Strategy and Future Department, Mouza Al Obeidli, Head of Quality Department, and Heba Abbas, Head of Customer Relationship Management Department about this exciting digital innovation.
Creator: CQI
Duration: 32 minutes
Price: Members = free, Non Members = £10
CQI and IRCA members: FREE
Non-members: £10