Episode outline:
In this episode of Knowledge Online, Dr Thomas Rose CQP MCQI explores why digital transformation in UK healthcare continues to fall short. Drawing on his years of research within the NHS, he argues that digitising broken systems without understanding process only embeds risk. This episode makes a compelling case for process thinking, learning systems and quality management as foundations for safer, more effective care.
Creator: CQI (Uploaded 27 January 2026)
Duration: 13 minutes
Price: Members – free, Non-members – £10