Session outline: If you have worked in quality you'll likely be familiar with delivering bad, or at least unpopular, news. These conversations go with the territory. Paul Simpson, Director at S2a2s, uses public domain examples from the recent past as well as examples from personal experience to look at how we can deliver bad news in a better way.
Creator: CQI
Date of recording: 24 April 2024
Duration: 43 minutes
Price: Members – free, Non-members – £10