Session outline:
In this Surrey and Sussex network webinar, Luke Higgins (Quality Process Manager, Bowers & Wilkins) provides a comprehensive explanation of how to effectively use fishbone diagrams to identify root causes and improve processes. He also explores the future of quality tools in the context of Quality 4.0.
Key areas covered:
- History of fishbone diagrams and the best practices for creating them
- How to identify and categorise root causes effectively
- Integration of AI and machine learning in quality tools
- Leveraging technology for Quality 4.0 initiatives
- The challenges and opportunities of using AI in quality management
Creator: CQI (Uploaded 8 April 2025)
Date of recording: May 2024
Duration: 1 hour 5 minutes
Price: Members – free, Non-members – £10