Online Course Catalogue

Improving Quality with Effective Stakeholder Management

Stakeholder management is an essential part of a quality professional’s role.

Improving Quality with Effective Stakeholder Management is a CQI e-learning course that will help you learn how to recognise and address the expectations of a variety of stakeholders. You’ll be encouraged to reflect on your strengths and areas for improvement, enabling you to build strong and effective working relationships.

During this 90-minute course, you’ll explore scenarios involving quality professionals, examples, activities, and guided reflections, giving you the skills to communicate with impact, build lasting relationships, and navigate varied interests with confidence.


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Who this course is for: This course is for quality professionals at any stage of their career who want to improve their stakeholder management skills. It is particularly relevant for those who work with a range of internal and external stakeholders and are looking to build stronger relationships, communicate more effectively and influence quality outcomes with confidence.

Price:CQI/IRCA members: £50, non-members: £65
(Prices exclude tax. Any applicable tax will be added at checkout)



Once you've completed the course, you'll be able to:

  • Define what a stakeholder is and identify both internal and external stakeholders relevant to your role and organisation.
  • Understand how to distinguish stakeholder requirements and expectations within quality contexts.
  • Recognise the importance of self-awareness, communication styles and personality traits in building effective stakeholder relationships.
  • Utilise feedback and reflection to continuously improve your stakeholder management skills and deliver better quality outcomes.
  • Apply practical tools and techniques to map stakeholders and analyse their influence and interest to maximise engagement.
  • Develop approaches to adapt your communication and engagement strategy for different stakeholder groups and scenarios.

Duration: 90-minute e-learning module (plus optional additional reading from resources shared in the course)

Delivery method: On-demand e-learning

Enrolment period: You will have access to each course for 1 year from the date of purchase

You’ll need a stable internet connection to run the course, and an internet browser (Edge, Safari, Firefox or Chrome). The course will work on all screen sizes, but we recommend using a tablet or larger screen for the best experience.

If you have any questions about our e-learning courses, please contact us at elearning@quality.org


Price: £65.00
Quantity:

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