The Spring 2021 issue of Quality World focuses on resilience, with articles on critical thinking, risk, intelligent decision-making and business continuity in the age of Covid-19, to help you to support your organisation through the ‘new normal’.
Quality 4.0 has the potential to be a significant driver of change, but there has been no a clear, unified definition until the CQI’s research project, which we share in this edition of Quality World. Also in this edition, we look at artificial intelligence, corporate social responsibility, Covid-19 and share an overview of the changes to Annex SL.
Sustainability is a priority theme for the quality profession and it is explored throughout this issue of Quality World. The new Chair of the CQl's Board of Trustees, Amanda McKay, explains how a 'right first time' attitude and a commitment to diversity can underpin sustainability. There is an insight into the concept of Macro-Quality and how it can be used to understand the interconnectivity of our lives and the world around us, placing quality at the centre of how we can meet sustainability targets. Digitally enabled assurance will be key to understanding the many risks facing humanity now and in future, and in meeting our commitments to sustainability.
In this issue of Quality World, we look at how BS 8001 supports sustainability and a move to a circular economy, and examine at how working towards a circular supply chain model can ensure business continuity.
The environmental, social and governance (ESG) agenda was the theme of World Quality Week and two global organisations explain how they are acting now to deliver a better future. We talk to Noorzaman Rashid, CEO of the Chartered Institute of Ergonomics and Human Factors, about how the heart of every organisation remains very much human. Finally, we examine how psychology should be seen as a key skill for quality professionals.