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Building sustainable and resilient quality systems

Session outline: In celebration of the World Quality Week theme 'Quality: from compliance to performance', this webinar addresses the critical need for organisations to strengthen their quality systems beyond traditional compliance-based approaches. Roxann Dawson guides participants through the intricacies of managing context, integrating governance, and effectively addressing risk and opportunity management.

Topics include governance, the implementation of risk assurance and audit processes using the Three Lines of Defense model, and the critical role of leadership excellence in driving sustainable and resilient quality systems. This session is essential for professionals seeking to enhance their organisational resilience and achieve long-term success through comprehensive and integrated quality management strategies.

Creator: CQI (Uploaded 21 October 2024)

Date of recording: 8 October 2024

Duration: 1 hour 21 minutes

Price: Members – free, Non-members – £10

Roxann Dawson, Business Assurance Director at Tilbury Douglas, is a distinguished leader in strategic quality management, holding the title of Fellow of the Chartered Quality Institute (CQI).

With over two decades of experience, Roxann has a proven track record in developing and deploying quality strategies and leadership for business improvement within complex, multidisciplinary organisations. Her expertise spans the rail, construction, and safety sectors, where she has led major projects and initiatives setting new standards for quality and governance.

Roxann's notable achievements include leading a £820 million project to establish and deliver an ISO 9001 Quality Management System (QMS) and managing the quality assurance delivery of a £9.3 billion sports project. She also contributed significantly to the PPP Rail contract, focusing on station and asset maintenance, renewal, and upgrade. As a Fellow of the CQI, Roxann's leadership in quality assurance and her profound impact on managing complex projects make her a highly sought-after expert in her field.

Price: £10.00
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