Tom, a Chartered Engineer (MIET), Chartered Quality Professional (MCQI), and Fellow of the Institute for Continuous Improvement in Public Service (FICIPS) has been associated with Quality Managements Systems since the days of BS5750 in the 1980s.
He has designed and implemented Quality Management Systems, including the requirement for TickIT, the software design quality standard, for a number of design and manufacturing organisations, and is a qualified ISO9001 external auditor, including the TickIT standard. He has taught and assessed the Business Improvement Techniques NVQ. He gained a PhD from Cranfield University with research into Business Development in 2003.
Since joining the University of Birmingham as a Research Fellow seven years ago he has been researching Process Management, Patient Safety, Human Factors and the difference a Quality Management System could make to NHS Trusts; also doing a bit of lecturing in healthcare improvement. He joined the IQA (CQI) in 1982.