Quality Live 2024 Complete Conference Bundle

Culture Conundrums: Can We Make Complex Simple?

Session information: In this keynote session from Quality Live 2024, Dr Ruth Hartley discusses the influence of culture on behaviour. She explores how culture is created and how the mindsets that people have influence decisions and actions. She looks at the distinctions between organisational culture and quality culture, and questions if it's possible to have a one-size-fits-all approach to achieving the behaviours we need within organisations.

Speaker information: Dr Ruth Hartley, (CPsychol), Culture and Wellbeing Specialist at Rolls-Royce SMR

Setting the Tone for Quality, Safety and Compliance

Session information: This panel discusses how organisations across different sectors – aerospace, construction, and nuclear – set the tone for delivering quality, safe, compliant products and services. Each of these sectors provide critical value for society with severe consequences of failure. This session examines how organisations and sectors develop the right cultures and behaviours, while navigating strict compliance, high consequence of failure and often complex and increasingly fragile supply chains.

Speaker information: Colin Campbell, Associate Director - Improving Project Delivery at Scottish Futures Trust; Paul Cruise, VP Quality at GKN Aerospace; Dr. Ruth Hartley, Culture and Wellbeing Specialist at Rolls-Royce SMR; Karine Rackham, Head of Quality at Sellafield Ltd.; Mike Turner, Head of Profession at the Chartered Quality Institute (Chair)

Is Your Quality Function Driving Poor Quality Culture?

Session information: Quality is managed and improved in the wider business. The quality function exists to help the wider organisation work together to deliver and improve what - and how - it delivers value to customers and stakeholders. This panel session will discuss the extent to which quality functions are viewed as supporting appropriate cultures and capabilities within their organisations and how quality professionals should be approaching this.

Speaker information: Roxann Dawson, Business Assurance Director at Tilbury Douglas (Chair); Mark Eydman, Founder and Lead Consultant at Six Pillars Consulting; Ryan Renard, SQMS Manager at Ontic Engineering and Manufacturing Ltd.

The Culture of Leadership and Continuous Improvement

Session information: This session explores the culture of leadership – creating different leadership styles, embracing diversity, inclusion, and collaboration, and most importantly, understanding what makes those that you work with tick, in order to enhance productivity and achieve common goals.

Speaker information: David Anderson, Director Business Assurance, Quality and Systems at BAM UK&NI

The Ethics of AI

Session information: In this keynote session, Julie Dawson provides an industry view of the value and risk associated with AI. Julie examines how organisations should approach navigating policy and regulation while creating strategic value for organisations and customers.

Speaker information: Julie Dawson, Chief Policy and Regulation Officer at Yoti

Regulating AI for Performance and Compliance

Session information: Our panel of industry, quality professional, standards and conformity assessment experts examines the extent to which AI can be regulated and the role of voluntary conformity assessment, including the new ISO 42001 standard. The panel discusses what challenges lie ahead as society designs lines of defence to mitigate risk, while releasing the benefits of AI at pace.

Speaker information: Julie Dawson, Chief Policy and Regulation Officer at Yoti; Vince Desmond, CEO at the Chartered Quality Institute (Chair); Tim McGarr, AI Market Development Lead (Regulatory Services) at BSI; Lorraine Turner, Accreditation Director, UKAS

AI in Action

Session information: In this session, we hear from expert practitioners outlining how AI has been adopted in the construction and rail industries. These case studies demonstrate how AI has helped manage and improve quality and performance shaping the direction of travel for the future.

Speaker information: Richard Corderoy, CEO at Oakland; Glen Lane, Area Handover Manager at Costain; Rashad Issa, Chair of the CQI (Chair)

AI is Everybody’s Business

Session information: This session examines how professionals should be thinking about AI within their domains of expertise and scopes of activity. In this session, we discuss the opportunity AI presents for continuous improvement, and how to use it responsibly and securely within your organisation.

Speaker information: Kevin Newey, Global Head of Quality at Graphcore

Beyond the Accidental Quality Manager

Session information: CQI surveys have highlighted the ongoing challenge of attracting new talent into the quality profession. This is part of a wider skills problem impacting many other professional domains, made more difficult by the need to attract more diverse skill sets and backgrounds into quality as we deal with digital and sustainability agendas. In this session, our panel considers progress in terms of making quality management an aspirational career choice, what works, and what is still left to do.

Speaker information: Charlotte Bradley, Governance, Compliance and Quality Manager at BT Business; James Nelis, Senior Quality Manager at BOS-SHELF; Jessica Plested, Managing Consultant (Quality) at Shirley Parsons; Judith Ward, Programme Director (Quality) at Mott MacDonald (Chair)

Developing Organisation-Wide Quality Capability

Session information: If quality is everyone’s business, everyone needs some level of competence in quality management principles, methods, and tools. This session examines why and how quality professionals can help develop competence and capability to manage and improve the quality of product, service and process in the wider organisation.

Speaker information: Chris Achillea, Head of Quality and Compliance at Sodexo; Lee Major, Deputy Director, Quality and Regulatory Assurance Division at UKHSA; Fiona Payne, Senior Quality Manager at CapGemini; Alexander Woods, Policy Manager at CQI (Chair)

Sustainable Quality: from talk to action

Session information: In recent years, much of the focus of ESG has been on climate change and the need for industry to become part of the solution through innovation in how they create products and services. In this session, our panel looks at the wider ESG agenda and consider the extent to which the quality profession has moved from taking about sustainability to making a concrete contribution and what we need to do next.

Speaker information: Peter Anderson, Managing Partner at Troup, Bywaters + Anders; Christopher Chinapoo, Managing Director at Five Star Quality and Justice Associates (Chair); Silvie Coutuer, Founder and Consultant at KDENZA; Tim La Touche, Director at La Touche Consulting

Empowering Quality Professionals to Make a Difference

Session information: In this session, hear from two established quality leaders about how they’ve used quality skills, tools, and approaches to develop, deploy, and implement an ESG strategy. Understand how you can influence – and lead – your own organisation to identify and achieve sustainability goals, relating to its environmental impact, social value and governance.

Speaker information: Jamie Bowen, Head of ESG and Improvement at Chevron Group; Victoria Yates, Head of Change & Transformation at Mabey Hire.